Now that's what I call service!

I was in Bakmie GM they have this new product "mie cha cha" discount 50%. So I thought why not order that but when I sat down I changed my mind. I talked to myself "you have been eatin noodle way too much" So I decided to change it to "nasi cha cha" thinking that I would eat rice and still have a discount of 50% but when I pay the money it was more than 15.000 IDR include ice tea that's strange it should be 11.000 IDR only if I ate mie cha cha and ice tea. Good thing there is another waitress there who approached me and said sir it would be cheaper if you order mie cha cha which has discount 50% and buy a bowl of rice. At that point I said to myself "Wow now this is customer service who give alternative and to retain customer for good". I would have paid the nasi cha cha without the discount and felt the sour taste later on. Giving the best alternative to customer really a paramount thing to do.
Oh yeah one more thing after I ordered the other waiter saw me from distance he noticed my long waiting face (a sign of someone waiting for his order) he took a glance of my ordered and rush in to take the order from the kitchen. Wow another customer service move. Not only he is sensitive enough to feel his customer (call it customer intimacy) he can feel the need to pursue this in order to gain solid team performance. I have to say Bakmie GM surely does continuous improvement in a lot of things. From service level that is including genuine politeness on serving customer (have seen a big american food chain who's trying to be polite but man you can smell they are faking it from distance), to make sure that efficiency in receiving order to the payment the first resto that ask for money upfront and was followed by other resto similar to it, and also the ability to limit usage of napkins, chilli, utensils. High cleanliness. If you want to learn continuous improvement in real life go to the nearest Bakmie GM and see the improvement on monthly basis.

Same experience different result

I have this hobby to learn and ask how people get where they are right now.
Who else would be my perfect subject then all my cab drivers that I have encounter everyday. Funny thing until today I only meet the same driver twice. In any case let's talk about driver A he talks about how he really upset on people who's snob and not giving tip. He sometimes curse those people and said that they will not go far. "They sound like they are really great obviously they don't realize that life can change and when they are rock bottom let's see how arrogant can they be. He told me he used to be working in goverment and goes for training in US however at the end he became a taxi driver not really sure why. However you can smell his bitterness.
Few months after that I encountered driver B, he is very polite. It started from the time I step in to the cab, he even greets the parking person. I started to probe him "How long does it take for him to be able to drive a car. He said "Well within a day , at that time I use my office car" I thought to myself oh maybe he was a private driver before apparently I was wrong. He actually working in goverment as well and his driver was having lunch and he thought why not learn to drive and so he took the car and start wandering around. From there I knew that he came from such high social status. He doesn't see himself as less he doesn't curse he doesn't interrupt me he doesn't feel that I look at him differently. There is no sense of bitterness at all.

Why two same incidents came out with different results?

It is how we relate the incident and the meaning that it tries to convey. Anything has two sides just like a coin it just a matter of which one would you choose. I know one thing choosing being bitter will not get him anywhere , will not make him the best that he can be. Driver B shows that a person can be BIG without material. Such politeness, and calmness a true definite thing that I will emulate. Thank you, Pak!

Kano Model

1. Must be
2. Performance
3. Delights
Though this model was meant to measure customer satisfaction there are some truth to it that can be applied in our daily life. Let’s do this with our body first

Must be - if none being done will dissatisfied our body and at the end will prevent us doing wondrous in this world.

Eating - 3 times a day never skip one of them no matter what.
Enough Sleep
Breathe deeper - not just breathing but really inhale and exhale
Do some house chores to keep the body moving
Away from eating anything dirty – you know the aftermath of this.
Drink water 8 glasses a day
Push up 20 times a day

Once this become our life style then come the next steps performance

Performance are those when keep doing it will satisfy our body
Work out 2 times a week
Read Books – Inspiring books
Write Something – Something to express your feeling and inspire people
Talk to people
Watch movie / comedy once a month or week depends on your enjoyment
Do what you love once a week
Drink Juice twice a week
Meditation

Delights is something that if not there will not dissatisfied the body but will definitely give meaning to life in the whole, the satisfaction of life

Sight Seeing – try something new
Eat something new
Smell new fragrance/ flower
Surprise your body – full treatment body - Massage/Spa
Write Something – that leave legacy
Share what you have and see the smile from those who received your gifts
Breathe and feel the blessed pouring down from the sky
Be with the nature go to mountain area , some may go down under the sea

Above are just fractions of sample that we can do to our body. Our body is our temple if we treat it well it will give back numerous fold to us. Doing wondrous seems common when supported by unstoppable body.