33

This year my birthday fell between sunday and the national holiday.  4 days straight holiday was indeed a grace in itself.  But it does not stop there, my GF decided to kidnap me, to show a nice mountain view a quite relaxing moment after a hustle bustle of working life.  From complaints of many people to drizzling voice of rain, the nice smell of mountain air. 
Not only that, going home my family is there to greet me , we have a nice dinner and finished with a candle blowing and cake cutting.
Years have passed from trying to grab material in life and to collect as much wealth as possible, at the end cherishing with the love ones is more important.
It reminds me of the CEO of Coca-Cola once said that you can juggle many balls in life, all balls are made of rubber/plastic that can bounce back when you fail to grab it except one ball which is family it is made of fragile material. If we are not careful and drop it, it creates unwanted dent.
So in my 33 years living in this world and searching my purpose in life, I know one thing , juggle as many balls as you can as they will all bounce back but one thing for sure never ever drop the shiny glimmering ball that the Lord has given to each of us. "Our family and loves one"

Presentation Skills

Just attended presentation skills from the company.  The first comment I get from some of the other attendance would be "Why are you taking this class, you are so good on giving presentation already".  I reply to them in simple way "Everyone has their own way of delivering presentation and the more I learn the more I can integrate to my own style".  And so a two days journey of how to deliver presentation in confidence way begins at the end the final test would be a 6 minutes of giving the presentation starting from and issue, impact until it close with evidence and the next steps.
I definitely learn a lot, me who have been praised for giving impactful presentation have to bite the bullet and face the reality.  There are so many things I did not notice, small stuff that I am not aware of such as maintaining a balance stance, eye contact and wider movement and so many other details. 
When I deliver my 6 minutes presentation I can tell that I am not comfortable at all because I have to use a different way of doing things.  But I go ahead and took the whole new learning and try to practice it without mixing with my style.  The idea is to pour out all my skills from the glass and let the new ideas, behaviour and skills to be in, doing so I can appreciate the whole process and later on, once I got used to it, I will then absorb and integrate those that supports my audience needs the most.

"The one that has more options is the one who control the system". 
And so I am gathering all the options and choices of delivering presentation from the basic to the bizzarre way.

Thanks,Loy! For showing me and reminding me on a lot of things in order to give impactful presentation with confidence.  A great 2 days training.

A resistant client or unflexible customer service

Last Friday, I blew my steam off to one of our sales person, just because one of our customer who has been sending emails numerous times in a day, calling numerous times and so on and so forth. I have to say that day I had enough. All my NLP practice all my egoless down to drain after what he did on the email somehow I really got so upset to a point where I could not even talk to the customer on that day. It's like a raging fire splashed by a gallon of gasoline (boy was I exaggerating)

On Saturday, I reflect to myself hang on, why would customer call numerous times and sending email numerous times? There must be reason behind it. And suddenly it become my personal challenge now. A difficult client? Naaah it is a challenging one.

I have to swallow what I have taught to other customer service and to sales. I dissociate and ask myself how do I feel when I see myself angry? (not to mention I was so pissed off even my heart beat start to raise). And when I see myself angry I realised why would I angry about? Again and again it's about ego, I can even hear myself said "why is he taking my happiness?".
So I talk to myself you own 800 customers day in day out that you serve, there are many excellence remark from others you can't please everyone or not yet at least.
And who can take your happiness? Nobody you are the sole keeper of how you feel not anyone else.

1. So I decide to take this presupposition
"There is no resistant client only communicator that is less flexible."
"If what I do is not working, I change my approach"

2. Arrange meeting with him next week

3. Tell myself, "It's just a job and it's all in a days work"

If you are a soldier you are potentially be hit by a bullet.
If you are a customer service you are potentially be hit by complaint.

Take them as challenge to become better, calmer and sweeter customer service :D