Last Friday, I blew my steam off to one of our sales person, just because one of our customer who has been sending emails numerous times in a day, calling numerous times and so on and so forth. I have to say that day I had enough. All my NLP practice all my egoless down to drain after what he did on the email somehow I really got so upset to a point where I could not even talk to the customer on that day. It's like a raging fire splashed by a gallon of gasoline (boy was I exaggerating)
On Saturday, I reflect to myself hang on, why would customer call numerous times and sending email numerous times? There must be reason behind it. And suddenly it become my personal challenge now. A difficult client? Naaah it is a challenging one.
I have to swallow what I have taught to other customer service and to sales. I dissociate and ask myself how do I feel when I see myself angry? (not to mention I was so pissed off even my heart beat start to raise). And when I see myself angry I realised why would I angry about? Again and again it's about ego, I can even hear myself said "why is he taking my happiness?".
So I talk to myself you own 800 customers day in day out that you serve, there are many excellence remark from others you can't please everyone or not yet at least.
And who can take your happiness? Nobody you are the sole keeper of how you feel not anyone else.
1. So I decide to take this presupposition
"There is no resistant client only communicator that is less flexible."
"If what I do is not working, I change my approach"
2. Arrange meeting with him next week
3. Tell myself, "It's just a job and it's all in a days work"
If you are a soldier you are potentially be hit by a bullet.
If you are a customer service you are potentially be hit by complaint.
Take them as challenge to become better, calmer and sweeter customer service :D
On Saturday, I reflect to myself hang on, why would customer call numerous times and sending email numerous times? There must be reason behind it. And suddenly it become my personal challenge now. A difficult client? Naaah it is a challenging one.
I have to swallow what I have taught to other customer service and to sales. I dissociate and ask myself how do I feel when I see myself angry? (not to mention I was so pissed off even my heart beat start to raise). And when I see myself angry I realised why would I angry about? Again and again it's about ego, I can even hear myself said "why is he taking my happiness?".
So I talk to myself you own 800 customers day in day out that you serve, there are many excellence remark from others you can't please everyone or not yet at least.
And who can take your happiness? Nobody you are the sole keeper of how you feel not anyone else.
1. So I decide to take this presupposition
"There is no resistant client only communicator that is less flexible."
"If what I do is not working, I change my approach"
2. Arrange meeting with him next week
3. Tell myself, "It's just a job and it's all in a days work"
If you are a soldier you are potentially be hit by a bullet.
If you are a customer service you are potentially be hit by complaint.
Take them as challenge to become better, calmer and sweeter customer service :D
